FAQ

GENERAL

Q: I purchased a game, but I have not received my registration code/activation procedure.
Q: The game doesn't run. d3d9.dll / d3dX1_31.dll is not found.
Q: The game is too slow.
Q: When I launch the game, it says "Can't read texture / model".
Q: I don't have a credit card. Are there other methods of payment?
Q: I purchased the game. Do I have to download anything? Am I going to receive CD?
Q: When I try to login, the message "Please activate your code" appears.

DREAM MATCH TENNIS

Q: My registration code doesn't work. / I have upgraded the game, but I cannot find Registration button.
Q: How do I save & load games?
Q: When I try to login, it says "Already logged".
Q: I cannot join online games.

Q: I purchased a game, but I have not received my registration code/activation procedure.
A: It may take a few hours to arrive the code/activation procedure.
 The code and the activation procedure will be sent by the two separate emails. 
If you don't receive the code/activation procedure for 24 hours,
  please contact us with your full name, street address and email
which are submitted when you purchased the game.
Make sure that your email is correct,
and disable any anti spam software and service (especially AOL).

Q: The game doesn't run. d3d9.dll / d3dX1_31.dll is not found.
A:  Please make sure that you have the latest version of DirectX and Video Card Driver.
http://www.microsoft.com/en-us/download/details.aspx?id=35

If you cannot solve the problem, this site might help.
http://www.dll-files.com/dllindex/dll-files.shtml?d3dx9_31

Q: The game is too slow.
A: Please try these video settings.

- FULL SCREEN ON
- ANTI ALIASING OFF
- VIDEO RESOLUTION 640*480
- V-SYNC OFF.

Recommended video cards are GeForce(http://www.nvidia.com/) or Radeon(www.amd.com/).

Q: When I launch the game, it says "Can't read texture / model".
A: Please uninstall and reinstall the game.

Q: I don't have a credit card. Are there other methods of payment?
A: Another payment method is PayPal.

Q: I purchased the game. Do I have to download anything? Am I going to receive CD?
A: The games are sharewares. You don't have to download anything.
Just enter your registration code into the demo version, then the game will be full version.
We will not ship CD.

Q: When I try to login, the message "Please activate your code" appears.
A: Please contact Bimboosoft with your registration code, full name, street address and email
which are submitted when you purchased the game.
CONTACT BIMBOOSOFT

Q: My registration code doesn't work. / I have upgraded the game, but I cannot find Registration button.
A: Please make sure that you launch the right edition (Basic/Online/Pro)

Q: How do I save & load games?
A: You can save World Tour and Exhibition only.
Save & load are available before a toss.

Q: When I try to login, it says "Already logged".
A: If you failed to logout properly, you have to wait 15 minutes to login again.

Q: I cannot join online games.
A: For most of the cases, you cannot join because of the host.
If you fail in the Host Test, please refer to the Internet Troubleshooting.

Contact Bimboosoft

If you have any questions, suggestions or impressions,
please feel free to send messages to Bimboosoft.

NOTE:
*Bimboosoft cannot reply if your email is not correct or replies are blocked by your provider.
*Your information such as remote host/address will be sent by this form.